Shipping Policy

Shipping Policy

Last Updated: February 27, 2025

Thank you for shopping with Nyan Nyan! We want to ensure you have a smooth and pleasant shopping experience. Please review our shipping policy below.

Processing & Shipping Times

Order Processing: Orders are processed within 2-5 business days (excluding weekends and holidays).

• Shipping Time:
  • Domestic (USA): 5-12 business days
  • International: 10-20 business days

 

Shipping Rates & Methods

• Shipping rates are calculated at checkout based on your location and order weight.
• We offer Standard and Expedited Shipping options.
• We do not currently ship to PO Boxes or APO/FPO addresses.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• We are not responsible for delays due to customs processing.

Lost, Stolen, or Damaged Packages

• The Nyan Nyan is not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.
• If you experience an issue, don't hesitate to get in touch with the shipping carrier directly.
• If your package is marked as "delivered" but you did not receive it, check with your neighbors or local post office before reaching out.

Address Errors

• Please ensure your shipping address is correct before placing an order.
• If an order is returned due to an incorrect address, the customer is responsible for additional shipping fees for resending the package.

Contact Us

• If you have any questions about your order or shipping, feel free to reach out to us at thenyannyan.store@gmail.com or through our Contact Us page.

Thank you for choosing The Nyan Nyan! 🐱💕